An interactive tool designed to build essential soft skills for a better future in healthcare.

An interactive tool designed to build essential soft skills for a better future in healthcare.


See the PersonAbility™ learning experience in action!

Who can use PersonAbility™?

Soft skills are healthcare skills and are essential in many healthcare roles. This interactive soft skills learning and assessment tool is designed for professionals or students completing a healthcare program in the following areas:

  • Medical assistants 
  • Certified nursing assistants
  • Licensed practical nurses
  • Patient care technicians
  • Pharmacy technicians
  • Phlebotomy technicians



    Why invest in soft skills training?

    Many healthcare employers now prioritize a new hire's proficiency in soft skills over their clinical knowledge or technical expertise. PersonAbility™ meets the need for a soft skills certification/training solution that effectively helps clinicians improve in key areas such as communication, empathy, and professionalism. These soft skills can help drive career growth, strengthen care teams, and improve the patient experience.

    heart 93-percent


    of employers feel health professionals do not have adequate training on soft skills



    of HR managers said they would hire a candidate with strong soft skills, even if technical abilities were lacking


    Only 53%

    of patients said that the healthcare system generally provides compassionate care

    The impact of not having those [soft] skills, it just lends itself to a poor experience all around… because what is healthcare? It’s caring. And that part has to be there.
    Lisa Davila, RN, director of service excellence at Platte Valley Medical Center


    Build essential soft skills
    needed in healthcare today

    PersonAbility™ helps allied health professionals learn,
    practice, and develop essential soft skills that are needed
    in today’s workforce. Topics covered include:
    • Communication skills (verbal, nonverbal, and written)
    • Continuous & immediate feedback
    • Teamwork
    • Active listening
    • Emotional intelligence
    • Professionalism and personal brand
    • Empathy and compassion
    • Taking initiative
    • Adaptability/flexibility

    • + Assessment tools throughout the learning process to gauge
      progress and program effectiveness


     Competency Validation


    • 7 end-of-module quizzes
    • Practice drills and interactive games
    • Learner usage, performance, and seat-time analytics



    Introducing the NHA Career Kit

    A national survey found that 68 percent of students felt they are unprepared to find work. Only 58 percent of businesses feel fresh graduates have the necessary soft skills and workplace abilities to succeed in their new position. Our Career Kit, which is included with every PersonAbility purchase or renewal, is designed to provide your students with the practical tools they'll need to help find a job once they have earned their NHA certification. This kit includes:

  • Profession specific resumes, cover letters and templates
  • Job searching tips
  • Interviewing advice
  • Follow up thank you samples and templates

    Learn More About the Career Kit

    Soft skills are equally as important as hard skills

    A simple frameset document
    According to employers, the most important soft skills in a healthcare professional are critical thinking, professionalism and communication.
    Hear from both employers and educators why soft skills are just as important as clinical skills in today's healthcare system.

    Studies show that the clinician’s ability to explain, listen, and empathize can have a profound effect on biological and functional health outcomes as well as patient satisfaction and experience of care. (Source: Institute for Healthcare Communication)

    Continuing Education

    NHA's PersonAbilityTM is ACPE accredited and eligible for CE credit hours for the following professions:

    • 9 CE hours for pharmacy technicians
    • 9 CE hours for pharmacists



      Harness the power of virtual simulation to make a real impact on patient care

      PersonAbility™ uses role-play conversations with virtual patients to combine the science of learning with the art of conversation. These simulated conversations ensure that knowledge is actively constructed, not passively accepted, through:

      • Active decision-making
      • Continuous & immediate feedback
      • Contextual & empathetic learning
      • Deliberate practice tailored to the learner

      Featured Resources

      Ready to explore how PersonAbility™ can help your organization?