Training and Certifications Bring Added Employee Confidence and New Revenue Opportunities
Marlene Lee knows what it takes to get the best out of people: treat them well, train them well, and give them the support they need to be the best in their field.
As Manager of Employment Services at Mercy Hospital & Medical Center in Chicago, Lee is responsible for developing the best medical assistants she can. National Healthcareer Association (NHA) supports her by helping medical assistants prepare, test, and become Certified Clinical Medical Assistants (CCMAs).
CMS guidelines for meaningful use require that medical assistants who enter patient information into electronic health records (EHRs) be credentialed. The CCMA credential from NHA meets this requirement and ensures Mercy qualifies for CMS incentive payments.
"We can see that NHA certification makes our medical assistants better caregivers,” said Lee. “They are more comfortable and confident around patients, doctors, and nurses, and they gain a greater understanding of what it takes to deliver quality care in a hospital setting.”
Meaningful use standards and incentive payments represent real financial opportunity for clinics, hospitals and physicians, adding tens of thousands of dollars to CMS standard payments. Mercy employs 52 certified medical assistants with most of those in outpatient clinic settings, but others are in recovery rooms and admissions within the hospital.
“Our CCMAs are versatile and more capable which allows greater flexibility in staffing,” said Lee. “We can confidently assign them to other roles with greater responsibilities due to advanced skills.”