NHA Certification Governing Boards

NHA Certification Governing Boards

Independent Certification Boards Upholding Certification Quality, Integrity, and Accountability



NHA's Certification Governing Boards

Certification Boards

Two certification boards that operate independently of NHA and provide oversight for all certification and recertification decisions, including policies, governance, eligibility standards and the development, administration and scoring of assessment instruments. The certification boards are responsible for the following:

  • Adopting certification program policies and procedures
  • Adopting its own rules of procedure
  • Approving the certification exam content outline (also known as blueprint)
  • Approving appointments to the Exam Review committee and acting on its recommendations
  • Appointing a Disciplinary and Appeals Committee
  • Electing successors to the Board
  • Appointing ad hoc committees as necessary

The certification boards have each developed a Code of Ethics found below, immediately following the listing of members of the respective board.

If you have an interest in serving on one of the boards, committes, or becoming an NHA SME, please fill out our survey below.

If you have additional questions we invite you to reach out to Jennifer Anglin, Executive Director of Certifications




NHA Engagement Board and Committee Members


NHA Certification Governing Board


The NHA Certification Governing Board oversees seven of the eight certifications offered by NHA. A separate board oversees the ExCPT certification program for Certified Pharmacy Technicians (CPhT). The Board typically includes one representative of each of the seven certifications. One additional member serves as a public member to represent the consumers of these services.

Members serve three-year terms and may serve consecutive terms. The end of their current term is noted below.

April Austin-Matthews, M.S. (Chair – 2026)

Operations Manager, Actions Behavior Center
Houston, Texas

Pamela Braden, LPN (Member – 2028)

CCMA Lead Instructor, Northshore Technical Community College
Greensburg, Louisiana

Andrea Fletcher CCMA, CPT, CET, ASPT-CPT (Member – 2027)

Instructor/Clinical Coordinator, Delaware Technical Community College;
Certified Clinical Medical Assistant, Premise Health Occupational Medicine
Myrtle Beach, South Carolina

Daniel L. Gottschall Jr, CCA, CBCS, CMAA (Member – 2027)

Medical Office Assistant/Administrator, UNC Physicians Network
Raleigh, North Carolina

Nikki Patterson, CCMA (Member – 2028)

Manager, IT Multi-Discipline, OSU Wexner Medical Center
Columbus, Ohio

Lane Pivonka, NRP, JD (Public Member – 2026)

Captain, Johnson County Med-Act
Olathe, Kansas

Christopher Touzeau, MS, FNP-C, CET (Member – 2027)

Director Readmission Reduction and Quality Programs, myLaurel Health
Frederick, Maryland

Crystal Wolf, CCMA (Member – 2027)

Fellowship Coordinator, Clinical Educator, OhioHealth-BAC
Galloway, Ohio

NHA Code of Ethics

As a certified professional through the NHA, I have a duty to:

  • To use my best efforts for the betterment of society, the profession, and the members of the profession.
  • Uphold the standards of professionalism and be honest in all professional interactions.
  • Continue to learn, apply, and advance scientific and practical knowledge and skills, stay up to date on the latest research and its practical application.
  • Participate in activities contributing to the improvement of personal health, our society, and the betterment of the allied health industry.
  • Continuously act in the best interests of the general public.
  • Protect and respect the dignity and privacy of all patients.


ExCPT Certification Governing Board


The ExCPT Certification Governing Board oversees the ExCPT certification program for Certified Pharmacy Technicians (CPhT). Members include certified pharmacy technicians currently employed and practicing in the field and other stakeholder members such as pharmacists, educators and employers. One additional member serves as a public member to represent the consumers of these services.

Members serve three-year terms and may serve consecutive terms. The end of their current term is noted below.

Daniel Stewart, CPhT (2026 – Technician) Chair-Technician Member

Pharmacy Technician, Clinical Coordinator for MedStar Health Specialty Pharmacy
Elkridge, Maryland

Chip De Atley, CPhT (2028 – Technician) Technician Member

Exceptions Analyst III, TekPro Support Solutions;
Lead Pharmacy Technician, Giant Food
Glenn Dale, Maryland

Naveera Fahad, CPhT (2026 – Technician) Technician Member

Pharmacy Technician, Medstar Washington Hospital Center
Washington, DC

Alisha Henderson, CPhT (2028 — Pharmacist) Technician Member

Manager, CVS Pharmacy & Pharmacy Technician Instructor, Medical Career Academy
Boise, Idaho

Stephanie Henry, PharmD (2026 — Technician) Stakeholder Member

Owner and Founder, Scripts and Beyond, LLC
Lee's Summit, Missouri

Leslie  Hodge,  PharmD,  R.Ph. (2027 — Pharmacist) Stakeholder Member

Owner and Founder, Scripts and Beyond, LLC
Indianapolis, Indiana

Tonya Shackelford, R.Ph (2028 — Pharmacist) Stakeholder Member

Senior Manager, Product and Solutions Marketing, Cardinal Health
Dublin, Ohio

Kahlil Zellner (2027) Public Member

Department Of Defense - Recreation Aide
Baltimore, Maryland


Pharmacy Technician Code of Ethics*

Pharmacy Technicians are healthcare professionals who assist pharmacists in providing the best possible care for patients. The principles of this code, which apply to pharmacy technicians working in any and all settings, are based on the application and support of the moral obligations that guide the pharmacy profession in relationships with patients, healthcare professionals and society.

The following principles apply to all ExCPT Certified Pharmacy Technicians:

  • A pharmacy technician’s first consideration is to ensure the health and safety of the patient, and to use knowledge and skills to the best of his/her ability in serving patients.
  • A pharmacy technician supports and promotes honesty and integrity in the profession, which includes a duty to observe the law, maintain the highest moral and ethical conduct at all times and uphold the ethical principles of the profession.
  • A pharmacy technician assists and supports the pharmacists in the safe and efficacious and cost effective distribution of health services and healthcare resources.
  • A pharmacy technician respects and values the abilities of pharmacists, colleagues and other healthcare professionals.
  • A pharmacy technician maintains competency in his/her practice and continually enhances his/ her professional knowledge and expertise.
  • A pharmacy technician respects and supports the patient’s individuality, dignity, and confidentiality.
  • A pharmacy technician respects the confidentiality of a patient’s records and discloses pertinent information only with proper authorization.
  • A pharmacy technician never assists in dispensing, promoting or distribution of medication or medical devices that are not of good quality or do not meet the standards required by law.
  • A pharmacy technician does not engage in any activity that will discredit the profession, and will expose, without fear or favor, illegal or unethical conduct of the profession.
  • A pharmacy technician associates with and engages in the support of organizations, which promote the profession of pharmacy through the utilization and enhancement of pharmacy technicians.


*Adapted from The American Association of Pharmacy Technicians Code of Ethics, published Am. J. Health-Syst Pharm. 2003.